Let me know how you find this new call delivery method once you’ve taken it for a spin.
VoIP calls from another Microsoft Teams desktop clientįor all other methods, the call will still be received, but it won’t benefit from the faster connection time.įor more information see the Microsoft Teams official documentation. Agents who aren’t in the call routing list won’t receive calls.Īfter conference mode is enabled on a call queue, calls will benefit from the faster connection time if they’re received via one of the following methods: If the agent requirements above aren’t met and conference mode is enabled on a call queue, agents who don’t meet the requirements aren’t included in the call routing list. 
Agents Teams accounts need to be set to Teams-only mode. Microsoft Teams phone version 1449/1.051601 or later. Skype for business alternatives for mac android#
The latest version of the Microsoft Teams desktop client, Android app, or iOS app. Friis and Annus are credited with the idea of reducing the cost of voice calls by using a P2P protocol like that of Kazaa. The Skype software was created by Estonians Ahti Heinla, Priit Kasesalu, Jaan Tallinn, and Toivo Annus. 
Agents added to the call queue need to use one of the following clients: Skype was founded in 2003 by Niklas Zennstrm, from Sweden, and Janus Friis, from Denmark.For a long while in Microsoft Teams Call Queues there has been a delay between when an agent answers a call, and when they start hearing audio – I have seen a delay of up to 8 seconds!! Finally, after months of waiting, a fix has arrived in the form of ‘Conference Mode’, and based on some initial testing this is a great improvement!Ĭonference Mode is enabled on a per queue basis and only supports Microsoft Teams users – you can’t deliver calls to users on Skype for Business using this new mode.Ĭonference mode is disabled by default but can be enabled if the following requirements are met:
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